Average Reviews:
(More customer reviews)I have had 2 devices from SonicWall - what everyone MUST understand is the simple fact that these devices (all from SonicWall) are only supported for 1 year after purchase. What people get angry about is that these devices go bad - they are not like your VCR/DVD player that just work - and work reliable for years to come all the time. It is hit or miss.
This means you MUST buy the subscription if you want to have a working device for the length of the device. This is because they consider Firmware (yes software for the device) a maintenance issue requiring a subscription. Even if it fixes one of the numerous bugs these devices inevitably have. So expect to pay 500 for the device, then a hundred or so every year to have the privilege of getting bug fixes for the dam thing. The problem people have is that all other appliances do not need these "fixes" in there house to run.... or the simple fact that Windows and other OS's give free service packs (which is what these are)
I have had the SOHO 2/3 and now the TZ 170. I am on my 2nd TZ because of the wireless randomly dropping all my clients throughout the day.
If you have support agreement - expect to be run through the India call centers for all support - and expect a 3-4 call process to get to the point they send you a new device. Each call takes 20 minutes to get to a person (the first person simply takes your name and directs you to a support person - that's all - so don't get excited when you hear a voice immediately.. the waiting is ahead). Afterwards it varries but I have had call times in upwards of 2 hours.
Buyer beware - support still has a long way to go.
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SonicWALL TZ 170 - Firewall - 10 Connections - EN, Fast EN
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