Average Reviews:
(More customer reviews)I bought this player 2010-07-01 and found two weeks into ownership that it has random issue with not turning on via remote or power button. Its connected via HDMI directly to a Toshiba LED TV. I called Toshiba and they created a ticket for the issue. At first no one admitted there was a problem and later as we tried to diagnose the problem to find the cause they admitted that some but not all units exhibit this problem and it doesn't matter what set they're connected to. They hinted that replacement had corrected 95% of all customer problems for "no power up". Unplugging the unit for 20secs corrects it for a while.
Turning off the CEC HDMI link for TV control to the BD player will help most people. Also leaving my TV in the quick power up mode keeps something alive which allowed the unit to power on 100% of the time when the TV is left in that mode.
Don't get me wrong, Toshiba offered to RMA the unit up front so no complaints there. Also the Service Center connects in the USA!!!! +5 stars for that!
Its a nice unit, remote is easy to use, Net-Flix streams flawlessly through the RG45 cable. Its slow to start a BlueRay disc but I think thats normal. My only complaints are simple; If I push the eject button, do as I say and give me the DISC! Yes, its slow to respond in that way but picture and sound are great. Initially I had audio sync issues as the audio was delayed by surround sound so getting the correct settings in the Audio format output and receiver settings fixed that.
I'm sending it back and we'll see what comes my way in return. A newer model or a replacement of the same model?
**Update 2011-01-19
Since the 1st unit was RMA'd, Toshiba has sent me two more BDX-2500 on their dime shipping expenses covered. The same problem continues on each unit; they fail to turn on after normal daily use and you must unplug the BD player from the outlet to reset it. When it works I like it. When it randomly fails to turn on, it's hateful! Again, great customer service but the product has issues. Toshiba accepted my request to grant a refund for the player so I'm sending the 3rd unit back in exchange for check.
- I've turned to Sony and grabbed a BDP-S570 and I have not had any problems in two weeks of ownership. There were two major trade-offs; Sony lacks options for audio output choices over optical digital. Here Toshiba wins. The Sony is fast to power up and eject the disk, plays Netflix in HD video quality but has a Play Station menu and a bunch video stream options most of the world doesn't need (excessive useless clutter). I'll do a Sony review later. . .
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Toshiba BDX2500
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