Average Reviews:
(More customer reviews)This is sold at a premium price and should be a premium product. It is NOT; it is high priced junk that should not have gotten past their Quality Department into the market.
The first unit lasted 3 weeks on a network of 4 users with a DSL rated @ 384 Kbps.
The tech service people refused to believe their unit could be at fault and blamed it on the ISP. I replaced this $450 router with a $50 one and all worked fine.
After a 2 hour wait for a Level 2 tech, I was issued a replacement unit. This unit, with serial # 4952, replaced one with a 125 serial # so I assumed the bug had been resolved. This unit died after 35 minutes of use.
I then called Netgear Tech Service people again and waited 2.5 hours for a Level 2 Technician. A recording came on telling me that they were too busy (after I waited for them for 2.5 hours) and told me to call at a later date and disconnected me.
I fired off a short letter to Netgear's Technical VP and CEO - which created a response. They offered to get me a new unit, stress test it, and send it to me. Then someone called and told me that it will take a week to get a suitable unit. I am still waiting - a week after the second unit died.
I had a very similar experience with their FVS 318 in Feb 2003 - where it took 3 units to get one that worked. I gave Netgear a second chance then. At this point however, I will no longer use Netgear equipment. I am an installer and I just cannot afford the labor associated with their faulty products.
As I told Netgear people - Stop rushing product to market before it is ready. The recall expense will hurt badly; the upset customers will go away. They did not heed my advice in Feburary and now, after I gave them an ample second chance, I do not intend to use Netgear routers again.
I strongly recommend you do the same unless you like to replace and replace and replace hoping to get something that works.
It is too bad for Netgear - but some people only learn the hard way. I guess they are one of them.
I wrote the above on Oct 10, 2003. It is now Feb. 22, 2004. Netgear does not have a fix as of today for this problem. They issued me a less costly FVS 318 as an interim fix in late October 2003 with the intent to have the FVL 328 repaired and restored. To date, there is no fix and this has been confirmed by an e mail to me of a few weeks ago.
I regret to take this harsh stance, I fully understand the technical problems in bringing a product to market and the unsuspected probems that can arise. However, the manufacturer is responsible for bringing a dependable product to market and this clearly did not happen in this case. For Netgear's sake, I hope they have overhauled their product introduction procedures or they will not survive with new product launch. For those considering a gateway router, I continue to recommend they not buy this one.
Click Here to see more reviews about: Netgear FVL328 Cable/DSL ProSafe High-Speed VPN Firewall Router
NETGEAR FVL328NA -- Drive down the total cost of your network with this Cable / DSL VPN Firewall Router. For little more than the price of a typical NAT router, you get a completely equipped high performance, broadband capable Virtual Private Network ( VPN ) firewall.High powered 150 MHz CPU ensures speedy data trafficSmart Wizard connects to your ISP quickly; user-friendly Web based configuration screenCompatible with Windows, UNIX, Macintosh, and Linux OSIncludes an Ethernet cableAuto Uplink on LAN ports eliminates the need for crossover cables3 year warranty
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