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(More customer reviews)I don't normally write reviews of products, even when Amazon sends me emails asking me to do so. BTW, they didn't in this case. I needed to share my experience with ZyXEL with potential purchasers, especially since I am both a retired corporate officer and a retired college professor. In both positions, I stressed customer service, so I had to share my experience with potential ZyXEL users.
I received my router on 08/18/09 in order to replace a Linksys WRT54GS that was no longer working properly. I has problems over the weekend and determined that my internet connection (HughesNet Satellite Business Service)was working properly. After connecting the new router, we could connect to the internet, but our wireless network went down and we could not install the new router.
On Wednesday, 08/19/09 I spent almost two hours with a ZyXEL technician and we determined that the router and the satellite modem had a bridge connection. That is the router reverted back to the same IP address as the satellite modem: 192.168.0.1. The technician, Jacob, in California was patient, determined my level of expertise as intermediate to advance, and never spoke down to me, as some technical support is apt to and easily understandable, if you know what I mean. When he finished I had a router that worked, a network that was working, and was a very satisfied customer. He had learned about the HughesNet modem and was going to inform the rest of technical support, so we had a win-win situation.
I rarely feel that way about situations like this, so I had to write this review. So please feel free to purchase this router with the strange name because this really works well.
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Zyxel NBG420N Wireless N Router NBG420N Routers & Gateways - Wireless
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