Average Reviews:
(More customer reviews)I bought the Brother HL-5250DN printer from Amazon for five reasons:
1) fast monochrome (black and white) printer.
2) network capability.
3) automatic duplexing (printing on both sides of the paper).
4) Enclosed paper tray.
5) Price (and the one-year manufacturer's warranty is nice, even on the refurbished product).
I also like the low toner, paper, and drum replacement indicator lights on the printer. The cost of the toner cartridges is about the same with other printers I've seen.
What comes in the box:
Printer, drum and toner assembly, AC power cord, paper Quick Setup Guide, CD-ROM. The CD-ROM has the drivers, entire Owner's Manual, and animated installation guide.
Note: No cables are provided.
If you are going to connect the printer to a wireless router, you will need an Ethernet cable.
If you are going to connect the printer directly to one computer, you will need either a USB or parallel cable. The printer has connections for both.
Setup
The setup did not go as easily as I hoped.
I had two problems with installation and setup:
1) I was not sure which network to use (peer to peer or shared).
2) After installation, I could not print from one of the two computers on the network.
After easily removing some shipping adhesive tape, inserting the drum/toner assembly (looks like a full toner cartridge, not a starter cartridge) and paper tray, I was ready to proceed with installing the software drivers.
The Quick Setup Guide presents you with choices for Windows 98/Me/2000/XP: USB interface, parallel interface, and network interface. There are also choices if using Windows XP Professional x64 Edition and Macintosh. The manufacturer's website indicates Microsoft Vista has "built-in" drivers but Brother drivers are also available on the website.
Upon clicking "Install Printer Driver" from CD-ROM menu, I was presented with three choices: USB cable users, Parallel cable users, and Network cable users. I chose the network cable users since I wanted to add the printer to my wireless network router. I was presented with a license agreement that I accepted. I then had to choose between "Brother Peer-to-Peer Network Printer" or "Network Shared Printer". I chose peer-to-peer to print directly to the printer over the network rather than to a central server on a shared printer. On Step 8 I had to choose "LPR" or "NetBios". I had no idea which one to choose and I didn't find any useful information to help with the decision. I chose LPR and clicked Next. The printer was recognized. Make sure to write down the IP Node Address (for a wireless router it is something like 192.xxx.xx.x).
Now, I needed to access the printer from my wireless computer running Microsoft Vista. I went to the Control Panel and double clicked on Printers. I then chose "Add a Printer" and selected "Add a network, wireless or Bluetooth printer". The computer searched for and found the printer. A couple more clicks and I was successfully printing from the wireless computer.
Printing from the desktop computer running Windows XP, connected to the router with an Ethernet cable, would not be as simple. The computer recognized the printer but would not send any data to the printer. I went to Control Panel, Printer and Faxes, right clicked on Properties. The General tab did not have the Location of the printer. I added 192.xxx.xx.x and clicked OK and tried printing a document but I was not successful. After two hours of dealing with it and looking at the company's website, I called the company (toll-free phone number right on the box). The company was closed; I called the next morning just after the company opened at 9 a.m. Eastern. I went through a very brief voice prompt menu and I was connected to Robby in all of about two minutes. He was polite but he was not able to solve my problem. He told me second level support would call me within 24 hours. Just over two hours later I got a call from Debbie, who was in Memphis, Tennessee. She was very helpful and quickly identified the problem. When hovering over the printer icon in the Printer and Faxes folder, the little popup message indicated the printer was offline. I don't know how I missed that. To correct the problem all I had to do was right click the printer and select "Use Printer Online". After a few seconds the printer was in Ready status. Problem resolved.
Summary
This is my first Brother printer and I am very favorably impressed. I don't think there is another printer on the market with these features at such a low price, at least at the time of this writing.
The product is shipped in the manufacturer's box, not an Amazon box, so all your neighbors will know what's in the box on your doorstep. The box looks like the box for a new printer, listing many features of the printer but it is clearly marked "Factory Refurbished". The printer itself has a sticker on the back with "Re-manufactured Product". My printer was originally manufactured in September 2005. I bought it in May 2007.
My experience with Brother International has been very positive. I got a great printer with excellent features, a full-size toner cartridge TN-550 (not a starter toner cartridge!), and a one-year warranty. From idle/sleep, the first page took only 20 seconds to print and the text quality is great. The icing on the cake was the technical support provided by Americans. Their promptness and knowledge was impressive. This was easily the best technical support experience I have ever had!Update December 4, 2007:
I am still very pleased with the printer but it is noisy when printing and it does make "tick, tick, tick" noises sometimes. Neither of these issues has effected performance. The only annoyance I've experienced is with envelope printing - the envelope always crinkles. This isn't a big deal for me but it is something to consider if envelope printing is important to you.
Update October 7, 2008:
I purchased another refurbished HL-5250. The toner and drum are also factory refurbished. The drum unit (DR-520) has life expectancy of 22,500 pages, about 90% of new. The toner cartridge (TN-550) has an expected yield of 3,150 pages at 5% coverage. A new toner cartridge has an expected yield of 3,500 pages.
Click Here to see more reviews about: Brother HL-5250DN Refurbished Network Ready Laser Printer with Duplex
The EHL-5250DN is a 30ppm network-ready monochrome laser printer with a built-in duplex feature. Designed for busy offices and small workgroups, it is a smart and versatile choice.
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