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(More customer reviews)What's not to love about the Netgear Stora? On description alone, this sounds like a great product for home users to back up their computers and store their music and picture libraries. Perfect, right?
Although this is marketed for the non-technical user, after my experiences, I don't thing Grandma would ever figure this one out.
When I first installed the Stora I thought everything was going to work just like indicated. I had the stora set up, registered, password created, and had even added a couple of music files to test it out. Music was streaming perfectly. Then.. I tried to go online to read the owners manual and that is where the fun began. I found when the Stora was turned on that it hijacked my router and blocked Internet access from any other device in the house. Even computers that had never even accessed the Stora or had the Stora desktop applications installed were blocked as well as my squeezebox.
I turned off the Stora and cleared the cookies from my computers and restarted them, and I was able to get back onto the Internet. Then I turned the Stora on and it immediately blocked Internet access. I worked for a few hours on my own trying to diagnose the problem and find a workaround. Having no luck, I contacted technical support.
I found that Netgear surprisingly had 24/7 technical support, which was excellent at 2:30 am, except for the forty minutes of hold time. The first tech support specialist was a joy to work with. He was patient beyond what could be expected of saints. He went through every troubleshooting idea he could come up with. After spending two hours with me, at my suggestion he agreed I should try to assign an IP address to the Stora rather than allowing my router to auto-assign an IP address. I knew the IP address should be along the lines of 192.168.1.1xx but the tech support specialist told me to set it to 192.168.1.1, and against my better judgement, I put that in. At that point, my router decided he'd had enough and flipped out and kept flashing lights non-stop. My Internet AND Stora access were blocked. The tech support specialist set up a time for a higher level tech support specialist to call me back, and right on schedule I was contacted by Patrick. Patrick quickly ran through the notes and tried a few more things to help me, but finally ascertained that he couldn't fix the problem and suggested I either RMA it or return it to Amazon. He also understood that the Stora and the last tech support specialist made the problem worse so he tried to help me get my network working again even after we had taken the Stora off of the network. It didn't work, but I did appreciate his willingness to help.
The technical support specialists we talked to never addressed the issue of a possible hardware conflict, such as my router, but I got to thinking that might be the problem. We run a home business and in a fret of worry about not being able to print out and access tomorrows business I had my husband run to Sam's Club and purchase a new router. I did a system restore on all of the computers in the house to three days prior (and made sure the Stora was not connected in any way to my network, lol). I then installed the new router and my network was resurrected.
That got me to thinking.. maybe my router was not compatible with the Stora. Making a leap of faith I printed out tomorrows business and reconnected the Stora. Like magic, I did not get kicked off the Internet. The Stora was still working. I uploaded dozens of albums to the Stora and started streaming music around the house. I finally figured out that my router was incompatible with the Stora. Others on forums have complained that the Stora running blocks their http access. I would suspect that the problem lies in the router, how it assigns IP addresses, and that interacts with the Stora.
I don't feel that this product was ready for prime time. I did some backups, but found they did not create what I consider to be a mirror backup. I couldn't scroll through the hierarchy of drives and files like on my Seagate replica, but instead it's the type of backup you would use to restore a system. I also found the backup on this product to be incredibly slow compared to other competing products I've used.
I still like using it for streaming music and will probably add another 1TB drive to safeguard my files, but I don't know if the average person would persist through the many hours it took me to get this working correctly.
My other complaint is that the PDF user manual was "included" on the setup CD, but in fact it needed to be online to read. In other words, when they say the user manual is on CD, you have to be connected to the Internet to read the manual at their web site. It's not a stand alone PDF accessible straight from the CD. That REALLY frustrated me when I was having problems.
One more complaint, if the music folder is a folder within a folder it won't play. For example, if you have eight Michael Jackson albums contained within a folder called "Michael Jackson" and click "autoplay" it won't play any music. You have to manually drill down to get to the album you want.
Some reviewers have reported having to open ports on their firewall. I suppose experiences will vary. I set up my Stora using a Windows 7 64-bit operating system with Windows firewall and MSSE. I never had to adjust anything to complete the setup and my network is still secured. Perhaps there are compatibility factors that cause workarounds like disabling your firewall or opening ports.
I haven't yet set up the remote access free trial, but plan to give it a try once I have more loaded onto the Stora. I'll update my review and experiences after I try it out.
I hope that Netgear improves the Stora software because it has a lot of potential, but in it's current state it has basic functionality, basic storage, basic backup, with remote and network access. With better firmware and software, this product could be a must-have.
Pros:
Inexpensive
90 days free phone support
3 year warranty parts & labor
1TB storage
Remote access for only $20 per year
Ability to add another 3.5" SATA drive and utilize RAID feature
No need to install the desktop apps on additional computers, just access it's assigned IP on your network (192.168.1.?)
Can use this as a network printer server by connecting the printer through USB
File upload is very easy - just drag and drop
Cons:
Mirror backup is not a mirror- it's just a backup
Incompatibility with some routers
Folder management is pretty basic
Slow backups
I feel the 90 day free phone support should be longer, at least six months
Click Here to see more reviews about: NETGEAR Stora 2-Bay 1 TB (1 x 1 TB) Network Attached Storage MS2110
Includes one 3.5-Inch SATA drive and one open hot-swap bay. Add a spare disk drive at your convenience for automatic data mirroring. Acts as a multimedia hub that serves music, video, photos and files to any device on your home network. High-speed network connection for fast data transfers and streaming performance. Access files and play or view content at home and over the Internet. Integrates with Facebook, iTunes, Picasa2 and Web-enabled phones2
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